Terms of Service

Last updated 9 November 2026

1. Who these terms are between

These terms are between Autoclean Limited (NZBN 9429051708825), 208b Valley Road, Mount Maunganui 3116, New Zealand ("Glossily", "we", "us"), and the business that signs up for Glossily ("you"). By creating an account or using Glossily, you agree to these terms on behalf of your business. If you add staff to your account, you are responsible for making sure they follow these terms too.

Glossily is for businesses. It is not offered to consumers for personal use.

2. What Glossily does

Glossily is software for car detailing businesses (detailing, ceramic coating, paint protection film and tint). It lets you handle enquiries from Facebook Messenger, Instagram, SMS, email and your website in one place, and send quotes, take bookings and deposits, store job photos and ask for reviews. Your customers only see your business name; they do not have Glossily accounts.

We may improve, change or remove features over time. If we remove something important you are paying for, we will tell you first.

3. Your account

• Give accurate details and keep them up to date.
• Keep your login details safe and tell us straight away if you think someone else has access.
• You are responsible for what happens in your account, including what your staff do.
• You must be at least 18 and able to agree to these terms for your business.

4. Plans and payment

Glossily is a paid subscription. The plan, price, billing period and anything included (such as SMS or AI usage) are shown when you sign up or in your account. Subscription fees are charged through Stripe and renew automatically until you cancel.

If we change your price, we will give you at least 30 days' notice by email or in the app. You can cancel before the new price applies.

If a payment fails, we will let you know and may pause your account until it is paid.

Fees already paid are not refunded for part of a billing period, unless the law requires it.

5. Taking payments from your customers

Deposits and balances from your customers are processed by Stripe through Stripe Connect and paid into your own Stripe account. Glossily never holds your customers' money and never stores card numbers. Your use of Stripe is also covered by Stripe's own terms, and Stripe's fees apply.

You are responsible for your prices, your deposit and cancellation policy, refunds to your customers, and any tax on your sales.

6. Your data

You own your business data and your customers' data. You give us permission to store and process it only so we can provide Glossily to you, as described in our Privacy Policy. For your customers' personal information, you are in charge of it and we handle it on your behalf.

You can ask us to export your data or delete your account at any time. See Data Deletion.

7. Connecting Facebook, Instagram, SMS and email

When you connect a Facebook Page, Instagram professional account, phone number or email address, you confirm you are allowed to manage it. You can disconnect at any time. Messaging through Meta, SMS and email is also subject to those platforms' own rules, which can change, and we cannot control them. If a platform limits or blocks a channel, that part of Glossily may stop working.

8. Acceptable use

You are responsible for every message sent from your account, whether you wrote it, a staff member wrote it, or you approved or allowed an AI draft. You agree to:

• Not spam. Only message people who contacted you, are your customers, or have agreed to hear from you.
• Get and keep consent where the law requires it, and honour opt-outs (such as STOP replies) promptly.
• Follow the rules for each channel, including Meta's Platform Terms and messaging policies, SMS carrier rules, and consent and anti-spam laws such as New Zealand's Unsolicited Electronic Messages Act 2007, Australia's Spam Act 2003, and in the US the TCPA, CAN-SPAM and state laws.
• Not send anything misleading, harassing, unlawful, or that infringes someone else's rights.
• Not use Glossily to collect data you have no right to, or to message people for another business.
• Not try to break, overload, reverse engineer or get around the security of Glossily, or access another business's data.

If your use puts other users, our providers, or the people you message at risk, we may pause the affected feature or your account. Where we can, we will tell you first and give you a chance to fix it.

9. AI drafts

Glossily can draft replies and help set up your account using AI. AI can get things wrong, including prices, availability and details about your services. Check drafts before sending. If you choose to let some replies send automatically, you are responsible for them as if you had written them.

10. Availability

We aim to keep Glossily running all the time, but we provide it "as is" and "as available". There may be downtime for maintenance, outages at our providers (such as Meta, Twilio, Stripe or our hosting), or problems we did not expect. We do not promise that Glossily will be error-free, uninterrupted, or that every message will be delivered.

Because you are using Glossily for business, to the extent the law allows, the Consumer Guarantees Act 1993 (New Zealand) does not apply. Nothing in these terms removes rights you have under law that cannot be excluded, including under the Australian Consumer Law.

11. Limitation of liability

To the extent the law allows:

• We are not liable for indirect or consequential loss, such as lost profits, lost bookings, lost data, or damage to reputation.
• Our total liability to you for any claim about Glossily is limited to the subscription fees you paid us in the 12 months before the claim.

These limits do not apply to loss caused by our fraud or wilful misconduct.

You agree to cover us for reasonable costs if a claim is brought against us because of messages you sent, or because you did not have consent you needed.

12. Ending the service

• You can cancel at any time in your account or by emailing us. Your subscription ends at the end of the current billing period.
• We can end your account with 30 days' notice for any reason, or straight away if you seriously or repeatedly break these terms, don't pay, or your use causes legal or security risk.
• After your account ends, you have 30 days to export your data. After that we delete it, as set out in our Privacy Policy.

13. Changes to these terms

We may update these terms. We will change the date at the top. For important changes we will give you at least 30 days' notice by email or in the app. If you keep using Glossily after the change takes effect, you accept the new terms. If you don't agree, you can cancel before then.

14. Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction. If there is a problem, please contact us first and we will try to sort it out in good faith.

15. Other things

• If one part of these terms can't be enforced, the rest still applies.
• If we don't enforce a term straight away, we can still enforce it later.
• You can't transfer your account to someone else without our agreement. We may transfer these terms if our business or Glossily is sold or restructured.
• These terms and our Privacy Policy are the whole agreement between us about Glossily.

Contact

Autoclean Limited (Glossily)
208b Valley Road, Mount Maunganui 3116, New Zealand
[email protected]